Please read our return and refund policy.

/policies/refund-policy

RETURNS & STORE CREDIT

We hope you love your Southern Pineapple Boutique purchase! If something doesn't work out, eligible items may be returned for STORE CREDIT ONLY.

We do not issue refunds for returns.

Orders Cannot Be Changed or Canceled

Please review your order carefully before completing checkout.

Once an order has been placed, it cannot be changed, modified, or canceled. This includes changing an order from shipping to local pickup or from local pickup to shipping.

Please make sure you select the correct fulfillment method, items, sizes, colors, and shipping information before completing your purchase.

7-Day Return Policy

Eligible items may be returned for store credit within 7 days of delivery or pickup.

For shipped orders, the 7-day return period begins on the confirmed delivery date provided by the shipping carrier.

For local pickup orders, the 7-day return period begins on the date the order is picked up.

Returns requested outside of the 7-day return window will not be accepted.

Return Approval Is Required

You must email us BEFORE mailing or dropping off a return.

Email info@southernpineappleboutique.com with your name, order number, and the item(s) you would like to return.

Once your return request has been reviewed, we will respond with return instructions or let you know when your return may be dropped off.

Please do not bring returns to the boutique without receiving approval and drop-off instructions first.

Return Requirements

To qualify for store credit:

• Merchandise must be unworn, unwashed, unused, and in its original condition.

• Original tags must remain attached if the item was sold with tags.

• Merchandise must be free of makeup, deodorant, perfume, smoke, pet hair or odors, stains, damage, and any other signs of wear.

• Shoes must be returned with their original box, when applicable.

• Items that do not meet these requirements will not be eligible for store credit.

Once an eligible return has been received and inspected, store credit will be issued. No refunds will be given for returned merchandise.

Final Sale Items

The following items are FINAL SALE and are not eligible for return or store credit:

• Bodysuits

• Earrings

• Personalized or custom-made items

• Preorder/custom-order items unless otherwise stated

• Clearance merchandise

• Items specifically marked Final Sale

• Storewide promotional purchases discounted 25% or more

Please review sizing, product information, turnaround times, and other details carefully before purchasing custom or final-sale merchandise.

LOCAL PICKUP POLICY

Please wait until you receive your Ready for Pickup notification before coming to pick up your order. An order confirmation does not mean your order is ready for pickup.

30-Day Pickup Window

Local pickup orders must be picked up within 30 days of the Ready for Pickup notification.

After 30 days, local pickup will no longer be available and the order will be required to ship.

A shipping invoice will be sent to the email address associated with the order.

Customers will have 14 days from the date the shipping invoice is sent to pay the invoice.

If the shipping invoice is not paid within 14 days, the merchandise will be considered forfeited and returned to inventory. No refund or store credit will be issued.

Customers are responsible for monitoring the email address provided at checkout for order updates, pickup notifications, and shipping invoices.

SHIPPING

Please allow approximately 2–3 days for in-stock orders to be processed for shipment. Most orders are processed sooner.

Processing time does not include carrier transit time.

Custom, personalized, made-to-order, and preorder merchandise have separate turnaround times. Please refer to the individual product listing or information provided at the time of purchase.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Lost, Stolen, Delayed or Misdelivered Packages

Once your package has been accepted by the shipping carrier, Southern Pineapple Boutique is not responsible for carrier delays, lost packages, stolen packages, misdelivered packages, or packages marked as delivered that cannot be located.

Any shipping or delivery issues must be handled directly with the applicable shipping carrier or your local post office.

If your tracking shows your package as delivered but you cannot locate it, please contact your local post office or shipping carrier directly for assistance.

Southern Pineapple Boutique is unable to locate packages, contact the carrier on a customer's behalf, or resolve carrier delivery issues.

Return Shipping

Customers are responsible for all return shipping costs.

You must contact us at info@southernpineappleboutique.com before mailing a return. Once approved, return instructions will be provided.

We strongly recommend using a trackable shipping method and keeping your tracking information until your return has been processed. Southern Pineapple Boutique is not responsible for returns lost or damaged during return transit.

DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery or pickup.

Email info@southernpineappleboutique.com with your order number and clear photos showing the issue.

Please do not wear, wash, alter, or attempt to repair the merchandise before contacting us.

We will review the issue and determine the appropriate resolution.

QUESTIONS?

For questions regarding an order, return, or pickup, please contact:

info@southernpineappleboutique.com

By completing a purchase with Southern Pineapple Boutique, you acknowledge and agree to the policies above.